Terms & Conditions

We’ll give it our all to make sure we’re on the same page and meet your expectations. But hey, let’s keep it real – having stuff in writing helps clear the air. No need for fancy lawyer-speak here. We’re not about to pull a fast one on you. Our goal? What’s best for all parties involved, today and tomorrow. Let’s keep it simple and straightforward.

So in short….

You are hiring Lokah to do one or more of the following:

Scope of Services:
Our marketing agency specialises in Google and Meta (Facebook & Instagram) Paid Ads management, as well as website development, design and maintenance services as add on packages to complement your performance campaign(s).

You are adhering to the following terms with your campaigns

Client Obligations:
The client agrees to provide timely and accurate information necessary for the execution of the agreed-upon services. This includes access to relevant accounts and platforms required for advertising and website management. Failure to provide sufficient access will result in the contract being terminated.

Payment Terms:
Management fees for services rendered are outlined in the agreement between the client and the agency. Payment terms, including invoicing frequency and due dates, are clearly communicated and must be adhered to by the client. Payment for services must be paid prior to work commenced and the commencement of every month in the management cycle. Failure to have the invoice paid prior to every month, your paid campaign will not go ahead or be paused after 7 days notice, until payment is received.

Ad spends are managed directly by the client via their own credit. Ad spend ONLY will be direct debited from your account over the month in increments. All payment profiles are individually set up per ad account for client to be direct debited the ad spend directly. Please note, Facebook does debit these in small and inconsistent increments and Google with direct debit at the end of each month. If you do not have enough credit in your account, your ads will pause and potentially have your ad account suspended and this at times can be irreversible.

We will keep any information, including your account details, in your Direct Debit Request confidential. Two factor authentication is required for all Lokah Business and client accounts.

Intellectual Property: Any intellectual property developed or provided by the agency in the course of providing services shall remain the property of the agency unless otherwise specified in writing.

Confidentiality: Both parties agree to maintain the confidentiality of any fees, proprietary or sensitive information shared during the course of the engagement.

Termination: Either party may terminate the agreement with written notice, we require 30 days written notice prior to cancellation. Invoice for that month will need to be settled to ensure no further action is required. 

There is a bit more to it when it comes to websites….

Design:
While we may provide visual cues for creative direction, we focus on creating a flexible layout that evolves iteratively. Should you decide to change direction mid-project, we’ll invoice for the work completed up to that point, ensuring fairness for both parties.

Website Content Writing :
We may be great at performance marketing and building websites but we are definitely no J.K Rowling when it comes to writing. Despite these terms and conditions going down as a best seller, it takes a specialised writer to ensure your content is optimised for search engines. Specified otherwise, we won’t be writing all of your website content. However, we offer professional copywriting and editing services, check out our add on’s.

Graphics and Photographs:
We require graphic files in an editable, vector digital format and photographs in high-resolution digital format. If you need stock photographs, we can provide a number of stock photos but if you are after paid specific imagery, this will incur a fee. We encourage you to engage in a professional Videographer and Photographer to make your campaigns and websites POP – We have some super talented suppliers in this space also. Need a recco – ask away!

Technical Support:
While we don’t provide hosting support, we can assist in setting up your website on a server and installing analytics software like Google Analytics, with ongoing management left to you.

Search Engine Optimization (SEO):
While we create accessible web pages, we cannot guarantee improvements to your website’s search engine ranking. We do have SEO partners that can assist you with a strategy here – just ask!

Changes and Revisions:
We understand that preferences may evolve. The initial price includes two rounds of changes, with additional changes provided at an extra cost. Major changes and minor alterations are included, with any exceeding work billed at our hourly rate.

Legal Stuff:
We’ll conduct our work professionally and adhere to industry standards. While we strive for error-free deliverables, we can’t be held liable for damages. Likewise, your liability is limited to the fees outlined in this contract. If any provision of this contract is deemed unlawful or unenforceable, the remaining provisions remain valid.

Phew! Let’s get started.

But what about all the horrible small print?

Just like a parking ticket, neither of us can transfer this contract to anyone else without the other’s permission.We both agree that we will adhere to all relevant laws and regulations in relation to our activities under this contract and not cause the other to breach any relevant laws or regulations.

This contract stays in place and need not be renewed. If for some reason one part of this contract becomes invalid or unenforceable, the remaining parts of it remain in place. By engaging the services of the agency, the client acknowledges and agrees to abide by these terms and conditions.

Enough of the boring stuff…. Let’s get started!

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